Last updated: November 9, 2026
Elmid Design Inc. (“Elmid”, “we”, “us”) is an engineering consulting firm based in Richmond Hill, Ontario. This policy explains what personal information we collect through www.elmid.ca and when you contact us, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Information you send us: when you use our contact form, email or call us, we collect your name, email address, phone number, project location and the details you include in your message. If you send drawings, surveys or other documents, we receive those too.
- Website usage information: like most websites, we use analytics tools that collect information such as pages visited, approximate location, device and browser type, and how you arrived at our site. This is collected through cookies and similar technologies.
- Security information: our website firewall and form spam protection process technical information, such as your IP address, to block attacks and automated spam.
How we use your information
- To reply to your enquiry and prepare a proposal.
- To carry out and manage engineering work you engage us for, including communicating with municipalities and other consultants on your project where needed.
- To keep project and business records, including records we must keep as a licensed engineering firm.
- To understand how our website is used, measure our advertising and improve our content.
- To keep our website secure.
We do not sell your personal information. We do not add you to a marketing mailing list unless you ask us to.
Service providers we use
We use trusted third-party services to run our website and business. They process information on our behalf and may store it outside Canada, including in the United States, where it may be subject to local laws. These include:
- Google (Google Analytics, Google Ads and email services)
- Cloudflare Turnstile (contact form spam protection)
- YouTube (embedded videos, which may set cookies when played)
- Our website hosting and email delivery providers
We may also share project information with municipalities, conservation authorities and other consultants when it is needed for your project, or when required by law.
Cookies
Cookies are small files stored by your browser. We use them for analytics, advertising measurement and security. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. Some parts of the site may not work as intended if cookies are blocked.
How long we keep information
We keep enquiry information for as long as needed to respond and follow up. Project information is kept for as long as needed for the project and our professional, legal and tax record-keeping obligations. Analytics data is kept according to the retention settings of the analytics service.
How we protect information
Our website uses HTTPS encryption and a website firewall, and access to client information is limited to the people who need it for their work. No method of storage or transmission is completely secure, but we take reasonable steps to protect the information we hold.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to further use, subject to legal and contractual limits. Contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Contact us
Privacy questions or requests:
Elmid Design Inc.
13025 Yonge Street, Suite 201G, Richmond Hill, ON L4E 1A5
Email: info@elmid.ca
Phone: 647-745-4507
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated.